Cancellation Policy & Cancellation Form

for Consumers of
FEUERWASSER
Managing Director Martin Auer
Garanaser Straße 6, 8541 Bad Schwanberg

Right of Withdrawal / Right of Revocation

The consumer has the right to withdraw from a contract concluded by means of distance selling or outside the business premises of FEUERWASSER within the meaning of the FAGG, without giving any reason, within 14 days.

The withdrawal period is 14 days and begins on the day on which the consumer or a third party designated by the consumer, who is not the carrier, has taken possession of the goods.

To exercise the right of withdrawal, the consumer must inform FEUERWASSER of the decision to withdraw from the contract by means of a clear but informal declaration (e.g. a letter sent by post or an email). For this purpose, the model withdrawal form given below may be used, but its use is not mandatory.

To comply with the withdrawal period, it is sufficient that the notification of the exercise of the right of withdrawal is sent before the withdrawal period has expired. The declaration of withdrawal must be addressed to:

FEUERWASSER, Owner Martin Auer
Garanaser Straße 6
8541 Bad Schwanberg
Email: info@feuerwasser.co

In the event of a withdrawal from the contract, FEUERWASSER shall refund all payments received from the customer, including delivery costs, within 14 days to the bank account specified by the customer, and the customer shall return the received goods without delay, but no later than within 14 days after declaring the withdrawal. FEUERWASSER may withhold the refund until the goods have been returned.

The goods are to be returned to the following address:

FEUERWASSER, Owner Martin Auer
Garanaser Straße 6
8541 Bad Schwanberg

The goods should, where possible, be returned in their original packaging, complete with all accessories and packaging components. If the original packaging is no longer available, protective packaging must be used to ensure adequate protection against any damage during transit. Damage and soiling should be avoided.

Goods that cannot be sent by post will be collected by Feuerwasser or a delivery partner in the event of a justified cancellation. In the event of a collection, the goods must be packed securely for transport. This means that the goods must be restored to their original condition upon delivery and must be stored in a suitable, dry place until the time of collection.

The costs of the return, as well as the costs of damage to the goods attributable to improper storage prior to collection, and any transport damage arising during collection due to improper packaging, shall be borne by the consumer.

The right of withdrawal is particularly excluded for goods that are delivered sealed and are not suitable for return for health protection or hygiene reasons, if the seal has been removed after delivery.

Any compensation for a reduction in the value of the goods must be paid— in accordance with the statutory provisions on the right of withdrawal— if the loss of value is due to handling of the goods that was not necessary to examine their condition, properties, and functioning.

Cancellation Form

If you wish to cancel the purchase contract, please fill out this form and send it back to us:

Feuerwasser
Inhaber Martin Auer
Garanaser Straße 6
8541 Bad Schwanberg
Tel: +43 677 634 352 75
E-Mail: info@feuerwasser.co

I hereby withdraw from the contract I have concluded for the purchase of the following goods:

________________________________________________________________
________________________________________________________________

Ordered on: ________________________________
Received on: ________________________________

Name of customer: ________________________________

Address of customer: ________________________________
________________________________

Signature of customer: ________________________________ (only for paper notifications)

Date: ________________________________